Han Na Lee; Eun Kyoung Yun

doi:10.4040/jkan.2014.44.1.64

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Original Article
A Development and Evaluation of Nursing KMS using QFD in Outpatient Departments: Han Na Lee, Eun Kyoung Yun; Journal of Korean Academy of Nursing 2014;44(1):64-74.
DOI: https://doi.org/10.4040/jkan.2014.44.1.64
Published online: February 28, 2014

College of Nursing Science, East-West Nursing Research Institute, Kyung Hee University, Seoul, Korea.

Address reprint requests to: Yun, Eun Kyoung. College of Nursing Science, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 130-701, Korea. Tel: +82-2-961-0917, ekyun@khu.ac.kr

• Received: July 26, 2013 • Revised: August 8, 2013 • Accepted: January 13, 2014

This is an Open Access article distributed under the terms of the Creative Commons Attribution NoDerivs License. (http://creativecommons.org/licenses/by-nd/4.0/) If the original work is properly cited and retained without any modification or reproduction, it can be used and re-distributed in any format and medium.

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Abstract
NOTES
REFERENCES

Abstract

Purpose
This study was done to develop and implement the Nursing KMS (knowledge management system) in order to improve knowledge sharing and creation among clinical nurses in outpatient departments.
Methods
This study was a methodological research using the 'System Development Life Cycle': consisting of planning, analyzing, design, implementation, and evaluation. Quality Function Deployment (QFD) was applied to establish nurse requirements and to identify important design requirements. Participants were 32 nurses and for evaluation data were collected pre and post intervention at K Hospital in Seoul, a tertiary hospital with over 1,000 beds.
Results
The Nursing KMS was built using a Linux-based operating system, Oracle DBMS, and Java 1.6 web programming tools. The system was implemented as a sub-system of the hospital information system. There was statistically significant differences in the sharing of knowledge but creating of knowledge was no statistically meaningful difference observed. In terms of satisfaction with the system, system efficiency ranked first followed by system convenience, information suitability and information usefulness.
Conclusion
The results indicate that the use of Nursing KMS increases nurses' knowledge sharing and can contribute to increased quality of nursing knowledge and provide more opportunities for nurses to gain expertise from knowledge shared among nurses.
Keywords: Nurses; Knowledge management; Outpatients

This manuscript is based on a part of the first author's master's thesis from Kyung Hee University.

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Figure 1

Study outline and research procedure.

Figure 2

Necessity and importance of technical system quality.

Figure 3

Necessity and importance of managerial knowledge quality.

Figure 4

Nursing KMS screen.

Table 1

Nurse's Knowledge Sharing and Creation

KMS=Knowledge management system.

Figure & Data

REFERENCES

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