Se Young Kim; Kwang-Ok Park; Jong Kyung Kim

doi:10.4040/jkan.2013.43.4.453

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Original Article
Nurses' Experience of Incivility in General Hospitals: Se Young Kim, Kwang-Ok Park, Jong Kyung Kim; Journal of Korean Academy of Nursing 2013;43(4):453-467.
DOI: https://doi.org/10.4040/jkan.2013.43.4.453
Published online: August 30, 2013

¹Department of Nursing, Mokpo National University, Muan, Korea.

²Department of Nursing, Sunchon National Universtiy, Sunchon, Korea.

³Department of Nursing, Dankook University, Cheonan, Korea.

Address reprint requests to: Park, Kwang-Ok. Department of Nursing, Sunchon National University, Jungangno, Sunchon, Jeollanam-do 540-742, Korea. Tel: +82-61-750-3881, Fax: +82-61-750-3880, kopark@sunchon.ac.kr

• Received: January 25, 2013 • Accepted: May 8, 2013

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Abstract
REFERENCES

Abstract

Purpose
This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment.
Methods
Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse).
Results
The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'.
Conclusion
Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.
Keywords: Nurse; Anger; Hospital

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Table 1

Themes, Sub-themes, and Meaningful Statements

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Nurses' Experience of Incivility in General Hospitals

J Korean Acad Nurs. 2013;43(4):453-467. Published online August 30, 2013

DOI: https://doi.org/10.4040/jkan.2013.43.4.453

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Nurses' Experience of Incivility in General Hospitals

Table 1

Themes, Sub-themes, and Meaningful Statements

Table 1 Themes, Sub-themes, and Meaningful Statements