Haeng-Mi Son

doi:10.4040/jkan.2010.40.1.1

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Original Article
Evaluation of Nurses' Competency in Nurse-Patient Communication about Medications: Conversational Analysis Approach: Haeng-Mi Son; Journal of Korean Academy of Nursing 2010;40(1):1-13.
DOI: https://doi.org/10.4040/jkan.2010.40.1.1
Published online: February 28, 2010

Associate Professor, Department of Nursing, University of Ulsan, Ulsan, Korea.

Address reprint requests to: Son, Haeng-Mi. Department of Nursing, University of Ulsan, 102 Daehak-ro, Nam-gu, Ulsan 680-749, Korea. Tel: 82-52-259-1239, Fax: 82-52-259-1236, sonhm@mail.ulsan.ac.kr

• Received: July 13, 2009 • Accepted: January 10, 2010

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Abstract
NOTES
REFERENCES

Abstract

Purpose
The purpose of this study was to develop evaluation criteria for conversations about medication and to demonstrate conversational analysis with actual dialogues on medication as examples.
Methods
This study was a secondary analysis of qualitative research using conversational analysis which showed functional phases and patterns of dialogue about medication (greeting, identifying the patient, medicating, finishing). Nurse-patient conversations were videotaped and transcribed and 75 conversations were used for analysis.
Results
Not all functional phases were showed in the conversations about medication. Therefore, conversations about medication can be considered as incomplete dialogues. The evaluation-criteria were represented in terms of the structure and content of the dialogues. Structural evaluation-criteria were the same as the functional phases, as functional stage is the standard for evaluation. The criteria of evaluation for content suggested 3 domains, content, expression, and interaction with 20 items scored on a Likert-type scale of 5-points. Finally, analysis of actual conversations about medication according to the evaluative criteria were provided.
Conclusion
The results provide the basic data to develop educational programs and strategies to improve nurses' competency in conversation about medication.
Keywords: Communication; Medication errors; Nurses; Qualitative research

This study was supported by the Korea Research Foundation Grant funded by the Korean Government (KRF-2005-079-AM0049).

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Figure 1

Functional phases of dialogue about medication (Son, 2007).

Table 1

Frequencies of Functional Phases in Dialogue about Medication (N=75)

Table 2

Evaluation-criteria for the Structure of Dialogue about Medication

Table 3

Evaluation-criteria for the Content of Dialogue about Medication

Figure & Data

REFERENCES

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Evaluation of Nurses' Competency in Nurse-Patient Communication about Medications: Conversational Analysis Approach

J Korean Acad Nurs. 2010;40(1):1-13. Published online February 28, 2010

DOI: https://doi.org/10.4040/jkan.2010.40.1.1

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Evaluation of Nurses' Competency in Nurse-Patient Communication about Medications: Conversational Analysis Approach

Figure 1 Functional phases of dialogue about medication (Son, 2007).

Figure 1

Evaluation of Nurses' Competency in Nurse-Patient Communication about Medications: Conversational Analysis Approach

Table 1

Frequencies of Functional Phases in Dialogue about Medication (N=75)

Table 2

Evaluation-criteria for the Structure of Dialogue about Medication

Table 3

Evaluation-criteria for the Content of Dialogue about Medication

Table 1 Frequencies of Functional Phases in Dialogue about Medication (N=75)