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Research Paper
Information Resource Network Analysis of Factors Influencing Breastfeeding Planning and Duration
Lee, Eunyoung , Cho, Insook , Cho, Seong Jin , Lee, Eunju
J Korean Acad Nurs 2021;51(2):232-244.   Published online April 30, 2021
DOI: https://doi.org/10.4040/jkan.20280
AbstractAbstract PDF
Purpose
This study aimed to identify the modifiable factors affecting breastfeeding planning and duration among healthy mothers and their use of breastfeeding information resources.
Methods
A cross-sectional survey was conducted in a community setting. Four hundreds participants were recruited at five pediatric clinics and three community health centers located in Paju-si and Goyang-si, Gyeonggi-do, between January and May 2019. Based on the breastfeeding decision-making model, driven by Martens and Young’s work, the survey items consisted of demographics, childbirth and breastfeeding characteristics, and breastfeeding information resources. In the analysis, 389 responses were used in the t-test, ANOVA, and logistic regression. Information resource networks were compared before and after childbirth including a subgroup analysis depending on the breastfeeding duration.
Results
The modifiable factors affecting breastfeeding planning and duration were antenatal and postpartum breastfeeding education and the provision of information in the hospital. The frequency of Internet use and websites visited were notable and potentially modifiable factors, which were also observed in the networks showing different relationship patterns according to participant subgroups and times. The childbirth event increased the centralization of the network in the planned group, while the network of the non-planned group was more diffused after childbirth. The network of the short-term breastfeeding group was characterized by a more centralized pattern and the resources of high betweenness centrality than the long-term group.
Conclusion
Breastfeeding education is a consistent factor that affects breastfeeding behavior. A well-designed internet-based approach would be an effective nursing intervention to meet the needs of women seeking breastfeeding information and changing their behaviors.

Citations

Citations to this article as recorded by  
  • Survey on the Status of Breastfeeding in Korean Medical Institution Workers
    Tae Hyeong Kim, Sung-Hoon Chung, Jun Hwan Kim, Youngmin Ahn, Son Moon Shin, Woo Ryoung Lee, Eui Kyung Choi, Juyoung Lee, Hye-Jung Shin, Euiseok Jung, Ju Sun Heo, Jin A Lee, Soon Min Lee, Seong Phil Bae, Jeonglyn Song, Chae-Young Kim, Dae Yong Yi
    Journal of Korean Medical Science.2022;[Epub]     CrossRef
  • A Multi-Center Educational Research Regarding Breastfeeding for Pediatrics Residents in Korea
    Yong-Sung Choi, Sung-Hoon Chung, Eun Sun Kim, Eun Hee Lee, Euiseok Jung, So Yeon Lee, Wooryoung Lee, Hye Sun Yoon, Yong Joo Kim, Ji Kyoung Park, Son Moon Shin, Ellen Ai-Rhan Kim
    Neonatal Medicine.2022; 29(1): 28.     CrossRef
  • Breastfeeding Success Experience of Primiparas
    Sun Ok Lee, Sung Soon Na, Hee Sook Kim, Kyung Eui Bae, Mi Sun Youn, Eun Ju Oh
    Journal of The Korean Society of Maternal and Child Health.2022; 26(4): 254.     CrossRef
  • Breastfeeding experiences of women with gestational diabetes
    Seungmi Park, Soo-Young Yu
    The Journal of Korean Academic Society of Nursing Education.2021; 27(3): 274.     CrossRef
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  • 1 Web of Science
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Original Articles
Effects of a Web-Based Korean Triage and Acuity Scale Learning Program on Triage Self-Efficacy and Triage Performance Ability for Nurses in Emergency Department
Hyo-Jin Kim, Hee-Young Kang
J Korean Acad Nurs 2019;49(2):171-180.   Published online April 30, 2019
DOI: https://doi.org/10.4040/jkan.2019.49.2.171
AbstractAbstract PDF
Purpose

The Korean Triage and Acuity Scale (KTAS) is a tool used to classify the severity and urgency of emergency department (ED) patients, focusing on their symptoms. In consideration of the importance of the KTAS, a web-based learning program has emerged as a new mode of education; it enables ED triage nurses to access it anytime and anywhere, and according to their own learning abilities. This study aimed to develop a web-based KTAS learning program and evaluate its effects on self-efficacy and triage performance ability in ED nurses.

Methods

A quasi-experimental design with a non-equivalent control group pretest-posttest was used. The conceptual framework was Bandura's self-efficacy theory. There were 30 participants in the experimental group and 29 in the control group. The experimental group attended an orientation and 4 sessions of a web-based KTAS learning program. The learning program lasted 280 minutes over five weeks, consisting of 40 minutes of orientation and four 60-minute sessions.

Results

The scores of self-efficacy, triage performance ability in KTAS level, and chief complaints significantly increased in the experimental group compared to the control group. In addition, the numbers of under-triage in KTAS significantly decreased in the experimental group in comparison to the control group.

Conclusion

The results suggest that the learning program was effective in improving ED nurses' level of self-efficacy and triage performance ability (KTAS level and KTAS chief complaint). Accordingly, the web-based KTAS learning program can be applied as an education intervention to improve ED nurses' triage skill.

Citations

Citations to this article as recorded by  
  • Optimizing triage education for emergency room nurses: A scoping review
    Hui Ju Shin, Subin Park, Hyun Joo Lee
    Nurse Education Today.2025; 144: 106452.     CrossRef
  • Construction of learning objectives and content for emergency triage nurses in tertiary general hospitals: A Delphi study
    Linyuan Zhang, Bo Gao, Fang He, Chao Wu, Juan Du, Li Zhang, Juan Liang, Hongjuan Lang
    Nurse Education in Practice.2024; 80: 104145.     CrossRef
  • Effectiveness of the Patient’s Severity Classification Competency Promotion Virtual Reality Program of Nursing Students during the COVID-19 Pandemic Period
    Eunju Lee, Gyuli Baek, Yeonhui Hwang
    Healthcare.2023; 11(8): 1122.     CrossRef
  • Effects on Triage Competency Based on Nursing Task Performance and Self-Efficacy of Nurses in Regional Emergency Medical Institutions
    Su Jin Kim, Su Ol Kim
    Korean Journal of Adult Nursing.2022; 34(3): 304.     CrossRef
  • The Effect of Competency-Based Triage Education Application on Emergency Nurses’ Triage Competency and Performance
    Sun-Hee Moon, In-Young Cho
    Healthcare.2022; 10(4): 596.     CrossRef
  • Factors Influencing Patient Satisfaction in an Emergency Department Based on the Use of the Korea Triage and Acuity Scale
    Keun Hee Park, Min Yoon, Myoung Soo Kim
    Korean Journal of Adult Nursing.2022; 34(3): 338.     CrossRef
  • Factors associated with the undertriage of patients with abdominal pain in an emergency room
    Boo Young Oh, Kisook Kim
    International Emergency Nursing.2021; 54: 100933.     CrossRef
  • Facilitators and Barriers of the Triage Process based on Emergency Nurses’ Experience with the Korean Triage and Acuity Scale: A Qualitative Content Analysis
    Sun-Hee Moon, Mi-Kyeong Jeon, Deok Ju
    Asian Nursing Research.2021; 15(4): 255.     CrossRef
  • Effect of problem-based learning on severity classification agreement by triage nurses
    Kyeongmin Jang, Eunmi Jo, Kyoung Jun Song
    BMC Nursing.2021;[Epub]     CrossRef
  • Remote Diagnosis System of Uremia Complicated with Sleep Disorder and Effectiveness of Nursing Intervention
    Yiqian Wang, Jing Zhu, Jun Cao, Dan Zheng, Lihua Wang, Yuvaraja Teekaraman
    Contrast Media & Molecular Imaging.2021; 2021: 1.     CrossRef
  • Comparing the Effect of Web-based Networking Education and Lectures on Learning of Hospital Triage in Nursing Students in Armed Forces Universities of the Islamic Republic of Iran in the Covid-19 Pandemic
    Ashkan Morovati, Zahra Farsi, Nahid Rajai, Seyede Azam Sajadi
    Military Caring Sciences.2021; 8(2): 127.     CrossRef
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  • 8 Web of Science
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A study of the Nursing Service Quality and Satisfaction that Admitted Patients Perceived: being used SERVQUAL
Mi Aie Lee
Journal of Korean Academy of Nursing 2002;32(4):506-518.   Published online March 29, 2017
DOI: https://doi.org/10.4040/jkan.2002.32.4.506
AbstractAbstract PDF

PURPOSE: This study was performed to measure the nursing service quality being used SERVQUAL model and satisfaction that the admitted patients perceived. METHOD: The questionnaire founded on the SERVQUAL was developed and distributed to 300 patients at the three general hospitals in three provincial city, Korea. For data analysis, Cronbach's alpha frequencies, percentages, paired t-test, Pearson Correlation Coefficient were used. RESULT: In expectation, patients most highly perceived the assurance factor that was one among the 5 factors being constituted nursing service. In performance, patients most highly perceived the responsiveness factor. The performance degrees of the 5 factors and 20 attributes being constituted nursing service did not exceed the expectation degree of those. So the calculated figures for nursing service quality of the three subjected hospitals were all minus. In relation of the patients' demographics and nursing service characteristics to their general satisfaction, patients' sex, age, income and the all factors and attributes of nursing service had relation to their general satisfaction. CONCLUSION: It could be concluded that the nursing service quality of the three subjected hospitals was poor and the patients' demographic and nursing service characteristics had relation to their general satisfaction.

Citations

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  • Examining how and why service quality fosters patients’ revisit intentions: evidence from Pakistan
    Sundas Pervaiz, Usman Javed, Amir Rajput, Shoaib Shafique, Rabia Tasneem
    International Journal of Pharmaceutical and Healthcare Marketing.2024; 18(3): 455.     CrossRef
  • Development of the Patient Caring Communication Scale
    Myoung Lyun Heo, Sook Bin Im
    Journal of Korean Academy of Nursing.2019; 49(1): 80.     CrossRef
  • Hospitalization Experience of Patients Admitted to Nursing Care Integrated Service Wards in Small and Medium-size General Hospitals
    Hyun Ju Choi, A Leum Han, Young Mi Park, JI Hyeon Lee, Young Sook Tae
    Journal of Korean Academy of Nursing Administration.2018; 24(5): 396.     CrossRef
  • The Impacts of Socio-Economic Characteristics on the Services User's Perception by the Change of Social Condition in Healthcare Services
    Young Soon Choi
    Journal of the Korea Academia-Industrial cooperation Society.2015; 16(5): 3276.     CrossRef
  • Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units
    Sa-Rang Shin, Kyung-Yeon Park
    Journal of Korean Academy of Nursing Administration.2015; 21(5): 469.     CrossRef
  • Positioning Patient-Perceived Medical Services to Develop a Marketing Strategy
    Minsoo Jung, Myung-Sun Hong
    The Health Care Manager.2012; 31(1): 52.     CrossRef
  • 131 View
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A Study of the Perception Gap on Nursing Service between Consumers and Providers
Mi Aie Lee
Journal of Korean Academy of Nursing 2001;31(5):871-884.   Published online March 29, 2017
DOI: https://doi.org/10.4040/jkan.2001.31.5.871
AbstractAbstract PDF

PURPOSE: this study was to investigate the perception gap on nursing service between consumers and providers.
METHOD
the questionnaire founded on the SERVQUAL was developed and distributed to 300 patients and 210 nurses at the three subjected general hospitals in three provincial city, Korea during February to March, 2001. For data analysis, Cronbachs' Alpha, frequency, t-test, and paired t-test were used.
RESULT
1. In the gap analysis on the 20 properties constituting nursing service, providers almost all perceived higher than consumer in quality. Among them, the number of properties being statistically significant was 7 in the expectation, 18 in the important and 7 in the performance. 2. In the comparison analysis of the perception gap on the expectation-performance and the important-performance, it turned out that the subjected hospitals had to improve their equipment and facilities immediately. It was suggested a good strategy to strengthen the responsiveness factor and the assurance factor of nursing service.
CONCLUSION
it could be concluded that nurses have to recognize the blind spot of their perception and endeavor to take away the perception gap between consumers and providers.

Citations

Citations to this article as recorded by  
  • Nursing Intensive‐Care Satisfaction Scale [NICSS]: Development and validation of a patient‐centred instrument
    Marta Romero‐García, Laura de la Cueva‐Ariza, Llucia Benito‐Aracil, Teresa Lluch‐Canut, Joan Trujols‐Albet, Maria Antonia Martínez‐Momblan, Maria‐Eulàlia Juvé‐Udina, Pilar Delgado‐Hito
    Journal of Advanced Nursing.2018; 74(6): 1423.     CrossRef
  • Person-centered Care and Nursing Service Quality of Nurses in Long-term Care Hospitals
    Hae Sagong, Ga Eon Lee
    Journal of Korean Academy of Community Health Nursing.2016; 27(4): 309.     CrossRef
  • A comparative study of patients’ and nurses’ perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: A questionnaire survey
    Mi Aie Lee, Young-Hee Yom
    International Journal of Nursing Studies.2007; 44(4): 545.     CrossRef
  • 127 View
  • 1 Download
  • 3 Crossref
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A Comparative Study of how Subjects' Characteristics and Nursing Service Quality Influence on Hospital Revisiting Intent between Patients and Nurses
Mi Aie Lee
Journal of Korean Academy of Nursing 2005;35(7):1210-1220.   Published online March 28, 2017
DOI: https://doi.org/10.4040/jkan.2005.35.7.1210
AbstractAbstract PDF
Purpose

This study was aimed to examine how subjects' characteristics and nursing service quality influence hospital revisiting intent, to compare perceptions of patients with those of nurses.

Methods

The questionnaire was developed and distributed to 300 patients and nurses at six general hospitals in a provincial city, Korea. For data analysis, the SPSS/PC program was used.

Results

The nursing service quality's scores of patients is 3.61, that of nurses is 3.77, and there is a significant difference. The hospital revisiting intent's score of patients is 4.84, that of nurses is 4.61, and there are no significant differences. In subjects' characteristics, patients perceive that the hospital is the only different factor, and place hospital revisiting intent at 3.6%. Nurses perceive that education level and position are different factors, and place hospital revisiting intent at 3.3%. In nursing service quality, patients perceive that 2 attributes explain hospital revisiting intent at 17.8% and 2 factors explain it at 16.5%; whereas, nurses perceive that 2 attributes explain hospital revisiting intent at 15.3% and 3 factors explain it at 12.2%.

Conclusions

There are perception gaps between consumers and providers. So nursing and hospital managers must recognize these facts and provide various marketing strategies to overcome them.

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    Physical Therapy Rehabilitation Science.2022; 11(2): 207.     CrossRef
  • Effects of Job Crafting on the Quality of Nursing Services among Clinical Nurses: The Mediating Effect of Work Engagement
    Hyesun Kim
    Journal of Korean Academy of Nursing Administration.2021; 27(5): 423.     CrossRef
  • Impact of Job Engagement on the Quality of Nursing Services: The Effect of Person-Centered Nursing in South Korean Nurses
    Hyesun Kim, Kawoun Seo
    Healthcare.2021; 9(7): 826.     CrossRef
  • Effects of Nurses' Patient Safety Management Importance, Patient Safety Culture and Nursing Service Quality on Patient Safety Management Activities in Tertiary Hospitals
    Jung Ha Park
    Journal of Korean Academy of Nursing Administration.2020; 26(3): 181.     CrossRef
  • A Comparison of Patients' Nursing Service Satisfaction, Hospital Commitment and Revisit Intention between General Care Unit and Comprehensive Nursing Care Unit
    Yun A Jung, Kyung Mi Sung
    Journal of Korean Academy of Nursing Administration.2018; 24(1): 30.     CrossRef
  • Influences of Interpersonal Problems and Character of Nurses on Quality of Nursing Service
    Eun-Yi Yeom, Kawoun Seo
    Journal of Korean Academy of Nursing Administration.2018; 24(5): 445.     CrossRef
  • Influences of Hospital Nurses' perceived reciprocity and Emotional Labor on Quality of Nursing Service and Intent to Leave
    Mi-Aie Lee, Eunjeong Kim
    Journal of Korean Academy of Nursing.2016; 46(3): 364.     CrossRef
  • The effect of social capital on job satisfaction and quality of care among hospital nurses in South Korea
    Ji In Shin, Eunjoo Lee
    Journal of Nursing Management.2016; 24(7): 934.     CrossRef
  • Structural Equation Modeling for Public Hospital Quality of Care, Image, Role Performance, Satisfaction, Intent to (Re)visit, and Intent to Recommend Hospital as Perceived by Community Residents
    Eun Jeong Hwang, In Ok Sim
    Journal of Korean Academy of Nursing.2016; 46(1): 118.     CrossRef
  • Predictors of Patient Satisfaction with Tertiary Hospitals in Korea
    Hye-Sook Ham, Eun Hee Peck, Hee Soo Moon, Hye-A Yeom
    Nursing Research and Practice.2015; 2015: 1.     CrossRef
  • Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units
    Sa-Rang Shin, Kyung-Yeon Park
    Journal of Korean Academy of Nursing Administration.2015; 21(5): 469.     CrossRef
  • Effect of Creative Behavior on Passion about One’s Job for Hospital Administrative Staff Members
    Jung-Do Lim, Hong-Gil Jeong
    The Korean Journal of Health Service Management.2015; 9(1): 31.     CrossRef
  • Influence of Occupational Stress and Burnout on Turnover Intention of Caregivers in Geriatric Hospitals
    Mi Ra Lee
    Korean Journal of Occupational Health Nursing.2012; 21(3): 290.     CrossRef
  • Relationship among Nursing Service Quality, Medical Service Satisfaction, and Hospital Revisit Intent
    Mi-Aie Lee, Soung-Wha Gong, Su-Jung Cho
    Journal of Korean Academy of Nursing Administration.2012; 18(1): 96.     CrossRef
  • Comparison of Emotional Labor and Job Stress of Hospital Nursing Staff
    Suk-Jung Han, Oh-Soon Yoon, Myung-Soon Kwon, Myung-Sun Song
    Korean Journal of Occupational Health Nursing.2011; 20(1): 55.     CrossRef
  • The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center
    Hyun Jeong Kim, Young-Hee Yom
    Journal of Korean Academy of Nursing Administration.2011; 17(4): 432.     CrossRef
  • Influences of Job Stress and Burnout on Turnover Intention of Nurses
    Geum-Suk Yoon, Souk Young Kim
    Journal of Korean Academy of Nursing Administration.2010; 16(4): 507.     CrossRef
  • Qualitative Research Investigating Patterns of Health Care Behavior among Korean Patients with Chronic Hepatitis B
    Jin-Hyang Yang, Myung-Ok Cho, Hae-Ok Lee
    Journal of Korean Academy of Nursing.2009; 39(6): 805.     CrossRef
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Predictors of the Utilization of Oral Health Services by Children of Low-income Families in the United States: Beliefs, Cost, or Provider?
Young Ok Rhee Kim, Sharon Telleen
Journal of Korean Academy of Nursing 2004;34(8):1460-1467.   Published online March 28, 2017
DOI: https://doi.org/10.4040/jkan.2004.34.8.1460
AbstractAbstract PDF
Purpose

This study examined the predictive factors enabling access to children's oral health care at the level of financial barriers, beliefs, and the provider.

Methods

In-depth interviews were conducted with 320 immigrant mothers of low-income families regarding their use of oral health services for children aged four to eight years old. Access to oral health care was measured with frequency of planned dental visits, continuity of care, and age at first visit to dentist.

Results

The mother took her child to the dentist at a younger age if she received referrals to a dentist from pediatrician. Regular dental visits were significantly related to household income, provider availability on weekends, and insurance coverage. The extended clinic hours in the evenings, and the belief in the importance of the child's regular dentist visits increased the likelihood of continuing care. The mothers perceiving a cost burden for the child's dental care were also less likely to return to the dentist.

Conclusion

The available care delivery system, coordinated medical care, and health beliefs were among important predictors of the health service use. The study findings suggest need for culturally competent dental health interventions to enhance access to oral health care among particularly vulnerable populations such as low-income children in Korean communities.

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  • Organizational Barriers to Oral Health Conversations Between Health Visitors and Parents of Children Aged 9–12 Months Old
    Ieva Eskytė, Kara A. Gray-Burrows, Jenny Owen, Bianca Sykes-Muskett, Sue H. Pavitt, Robert West, Zoe Marshman, Peter F. Day
    Frontiers in Public Health.2021;[Epub]     CrossRef
  • Exploring the Views of Dentists and Dental Support Staff Regarding Multiple Caries in Children
    Wayne Richards, Teresa Filipponi, Anne-Marie Coll, Jamal Ameen
    Oral.2021; 1(3): 199.     CrossRef
  • Knowledge, attitudes and behaviour regarding the infant oral health visit: are dentists in Ireland aware of the recommendation for a first visit to the dentist by age 1 year?
    J. Djokic, A. Bowen, J. Singh Dooa, R. Kahatab, T. Kumagai, K. McKee, C. Tan, K. FitzGerald, B. Duane, D. Sagheri
    European Archives of Paediatric Dentistry.2019; 20(2): 65.     CrossRef
  • Barriers Facing by Parents During Clubfoot Treatment of Children with Clubfoot Deformity
    Monoarul Haque
    MOJ Orthopedics & Rheumatology.2014;[Epub]     CrossRef
  • Influences on Children's Oral Health: A Conceptual Model
    Susan A. Fisher-Owens, Stuart A. Gansky, Larry J. Platt, Jane A. Weintraub, Mah-J Soobader, Matthew D. Bramlett, Paul W. Newacheck
    Pediatrics.2007; 120(3): e510.     CrossRef
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The Differences in Quality Perceptions, Expectations, Evaluation, and Satisfaction for Nursing Service between Patients and Nurses: Small-medium Sized General Hospitals
Jeong Hee Kim, In Sook Lee
Journal of Korean Academy of Nursing 2004;34(7):1243-1254.   Published online March 28, 2017
DOI: https://doi.org/10.4040/jkan.2004.34.7.1243
AbstractAbstract PDF
Purpose

This study was performed to give direction to quality improvement strategies of nursing services by comparing the differences in quality perceptions and satisfaction for nursing services between patients and nurses in small-medium sized general hospitals with 200 beds.

Method

The subjects, who were 150 inpatients and 162 nurses of 4 general hospitals in a community, answered a self-report questionnaire with a SERVQUAL scale.

Result

There were differences between patients' and nurses' expectations and perceptions of nursing service and satisfaction. In the service expectation, the highest factor was ‘the responsiveness’, and in the perceived performance, the highest was the ‘assurance’. In addition, overall patients' perceptions on nursing services showed higher than nurses'. There were positive correlations among the expectations and perceptions on nursing service, and satisfaction. The correlation between perception and satisfaction was higher than the correlation between expectations and satisfaction.

Conclusion

To improve the nursing service quality at small-medium hospitals, strengthening the ‘assurance’ factor and improving the nursing service support system is needed. Also, this study on nurses' perceived nursing service at small-medium sized hospitals should be duplicated.

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  • Developing a multimedia encyclopedia for little people and their families
    Sherry Y. Chen, Boren You
    Universal Access in the Information Society.2017; 16(4): 977.     CrossRef
  • Structural Equation Modeling for Public Hospital Quality of Care, Image, Role Performance, Satisfaction, Intent to (Re)visit, and Intent to Recommend Hospital as Perceived by Community Residents
    Eun Jeong Hwang, In Ok Sim
    Journal of Korean Academy of Nursing.2016; 46(1): 118.     CrossRef
  • Person-centered Care and Nursing Service Quality of Nurses in Long-term Care Hospitals
    Hae Sagong, Ga Eon Lee
    Journal of Korean Academy of Community Health Nursing.2016; 27(4): 309.     CrossRef
  • Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units
    Sa-Rang Shin, Kyung-Yeon Park
    Journal of Korean Academy of Nursing Administration.2015; 21(5): 469.     CrossRef
  • The Effects of Quality of Care, Image, Role Performance Perceived by Community Residents on Medical Service Satisfaction to Public Hospitals
    Eun Jeong Hwang, Jungjoo Moon, In Ok Sim
    Health Policy and Management.2014; 24(2): 153.     CrossRef
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    Mariyam Nashrath, Thitinut Akkadechanunt, Ratanawadee Chontawan
    Nursing & Health Sciences.2011; 13(4): 495.     CrossRef
  • A Study on Family Satisfaction with Community Mental Health Center Services in Gyeonggi Province by Families of People with Mental Illness
    Hee Jung Kim
    Journal of Korean Academy of Nursing.2009; 39(1): 124.     CrossRef
  • 103 View
  • 1 Download
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A Study of the Nursing Service Quality and Gap Perceived by Consumers
Mi Aie Lee
Journal of Korean Academy of Nursing 2004;34(2):225-234.   Published online March 28, 2017
DOI: https://doi.org/10.4040/jkan.2004.34.2.225
AbstractAbstract PDF
Purpose

The purpose of this study was to develop a tool that measures the quality of nursing service, to measure the quality of nursing service perceived by consumers, and to identify the gaps between ideal and actual nursing services.

Method

A questionnaire was developed and distributed to 300 people who had been hospitalized in one of six general hospitals with quality of nursing services in five provincial cities in Korea. For data analysis, the SPSS/WIN(ver 10.0) program was used.

Result

The 20 attributes included in the instrument of quality of nursing service is abstracted into 2 factors : tangibility and intangibility. In quality analysis, 15 of 20 attributes are minus scores, meaning that those nursing services are perceived as generally low. However among the minus scores' attributes, only two attributes are significant statistically. Gaps between importance and performance of the nursing service exists in 19 among 20 attributes.

Conclusion

Nursing service quality (performance-expectation) needs to be improved, and Gaps (importance-performance) reduced. In addition, a tool measuring nursing service quality has to be developed so nurses can deal successfully with the quality and gaps of nursing service perceived by consumers.

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  • The Effects of Compassion Competence, Clinical Nursing Character, and Nursing Professionalism on Nursing Service Quality of Long-term Care Hospital Nurses
    Young Moon Cho, Hyun O We
    The Korean Journal of Rehabilitation Nursing.2024; 27(1): 11.     CrossRef
  • Comparison with Importance and Performance in Rehabilitation Nursing Needs Perceived by Stroke Patients Admitted to a Rehabilitation Hospital and Nurses
    Eun Hee Lee, Eun Ko
    The Korean Journal of Rehabilitation Nursing.2016; 19(1): 30.     CrossRef
  • The Relationships in Emotional Intelligence, Job Satisfaction, and Quality of Nursing Service in Hospital Nurses
    Ra-jin Jang, Young-Sil Kang, Yu-mi Kim
    Journal of the Korea Academia-Industrial cooperation Society.2016; 17(6): 326.     CrossRef
  • Person-centered Care and Nursing Service Quality of Nurses in Long-term Care Hospitals
    Hae Sagong, Ga Eon Lee
    Journal of Korean Academy of Community Health Nursing.2016; 27(4): 309.     CrossRef
  • Evaluation of Health Care Services of Public Health Centers: SERVQUAL
    Hye Young Joung, Do Hwa Byeon
    Journal of Korean Public Health Nursing.2014; 28(3): 553.     CrossRef
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    Do Hwa Byeon, Hye Jin Hyun
    Journal of Korean Academy of Community Health Nursing.2013; 24(3): 332.     CrossRef
  • An analysis on the importance and performance of home help service through measuring service quality perceived by its users
    Do-Hwa Byeon
    Journal of the Korea Academia-Industrial cooperation Society.2013; 14(1): 247.     CrossRef
  • A Study on Family Satisfaction with Community Mental Health Center Services in Gyeonggi Province by Families of People with Mental Illness
    Hee Jung Kim
    Journal of Korean Academy of Nursing.2009; 39(1): 124.     CrossRef
  • 115 View
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A Study of the Nursing Service Perceived by Consumers and Providers, and the Tool that Measures Nursing Service
Mi Aie Lee
Journal of Korean Academy of Nursing 2003;33(6):772-783.   Published online March 28, 2017
DOI: https://doi.org/10.4040/jkan.2003.33.6.772
AbstractAbstract PDF
Purpose

This study was performed to measure the nursing service perceived value by consumer and providers, and to investigate the relationship among nursing service, general satisfaction and hospital revisiting intent, and to examinate the tools that measures nursing service's reliability, construct validity and usefulness.

Method

The questionnaire was developed and distributed to 300 patients and 210 nurses at three general hospitals. For data analysis, SPSS/PC program was used.

Result

The nursing service perceived value by providers is higher than that by consumers. There are distinctive difference in the expectation, and importance and performance values of the nursing service perceived. In examination of the relationship among nursing service, general satisfaction and hospital revisiting intent, nursing service has a deep relationship with general satisfaction, but doesn't have relationship with hospital revisiting intent. The tool that measures nursing service has a good reliability and construct validity. In analysis on the usefulness between the tools, SERVPERF tool is more useful than SERVQUAL tool.

Conclusion

The nursing service perceived value by consumer is different that by providers, and the tool that measures nursing service has a good reliability and construct validity. The SERVPERF tool is more useful than SERVQUAL tool.

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    Chae Won Lee, Sujin Kang, Youngji Kim
    The Journal of Korean Academic Society of Nursing Education.2025; 31(1): 28.     CrossRef
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    Da-Eun Lee, Do-Seon Lim, Min-Ji Park, Se-Jeong Park, Chi-Yoon Sung, Sang-In Lee, Ha-Rim Lee, Hyoung-Joo Kim, Hee-Jung Lim
    Journal of Dental Hygiene Science.2022; 22(4): 222.     CrossRef
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