-
The Effect of Assertiveness Training on Communication Related Factors and Personnel Turnover Rate among Hospital Nurses
-
Myung Ja Kang, Haejung Lee
-
Journal of Korean Academy of Nursing 2006;36(5):681-690. Published online August 31, 2006
-
DOI: https://doi.org/10.4040/jkan.2006.36.5.681
-
-
 Abstract
 PDF
-
Purpose
The purpose of this study was to investigate the effects of assertiveness training on nurses' assertive behaviors, interpersonal relations, communication conflicts, conflict management style and personnel turnover rate.
Method
A non-equivalent control group pretest-posttest design was used in this study. Nurses were assigned into the experimental or control groups, each consisting of 39 nurses. Data was collected between January to March 2004. An ‘Assertiveness Training Program’ for Nurses developed by Park was used for the study. To emphasize assertiveness practice, 5 practice sessions utilizing ABCDE principles were added to Park's program. To examine the effects of the program, differences between the two groups in assertive behaviors, interpersonal relations, communication conflicts, conflict management style and personnel turnover rate were analyzed using ANCOVA.
Results
The assertiveness training was effective in improving the nurses' assertiveness behaviors, but was not effective in improving interpersonal relations, reducing the subjects' communication conflicts, changing the conflict management style or reducing their personnel turnover rate.
Conclusion
There have been many studies about factors affecting nurses' personnel turnover rates, but few have been done about methods of intervention to reduce the personnel turnover rate. Thus, this study provides a significant contribution in attempting such an intervention from nursing management perspectives.
-
Citations
Citations to this article as recorded by  - Effectiveness of speak-up training programs for clinical nurses: A scoping review
Eunhee Lee, Jennie C. De Gagne, Paige S. Randall, Hyokyung Kim, Branti Tuttle
International Journal of Nursing Studies.2022; 136: 104375. CrossRef - The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
Sustainability.2021; 13(21): 11634. CrossRef - Assess the Level of Assertiveness among BSc Nursing Final Year Students in a Selected Nursing College, Chennai, Tamil Nadu, India
C Sumathi, J Van Vagula Devi, V Prathiba Sivakumar
Pondicherry Journal of Nursing.2020; 13(2): 33. CrossRef - The Effect of Assertiveness Program on Clinical Competence of Intensive Care Units Nurses; A Randomized Clinical Trial
Samira Abbasi, Reza Masoudi, Leili Rabiei, Koroush Shahbazi
Avicenna Journal of Nursing and Midwifery Care.2019; 27(5): 293. CrossRef - Effects of SBAR Program on Communication Clarity, Clinical Competence and Self-efficacy for Nurses in Cancer Hospitals
Youn Hwa Kim, Yooun Sook Choi, Hye Young Jun, Myung Ja Kim
The Korean Journal of Rehabilitation Nursing.2016; 19(1): 20. CrossRef - Content Analysis of Communication between Nurses during Preceptorship
Yeon Ok Jeoung, Song Chol Park, Jeong Kun Jin, Joo Young Kim, Ji Uhn Lee, Soon Young Park, Sohyune Sok
Journal of Korean Academy of Psychiatric and Mental Health Nursing.2014; 23(2): 82. CrossRef - Moral Distress, Moral Sensitivity and Ethical Climate of Nurses Working in Psychiatric Wards
Dabok Noh, Sunah Kim, Sanghee Kim
Journal of Korean Academy of Psychiatric and Mental Health Nursing.2013; 22(4): 307. CrossRef - Turnover intention of graduate nurses in South Korea
Haejung LEE, Yeonjung LIM, Hee Young JUNG, Youn‐Wha SHIN
Japan Journal of Nursing Science.2012; 9(1): 63. CrossRef - Work Stress, Turnover Intention and Burnout among Nurses in Neonatal Intensive Care Units
Mi Yu
Journal of Korean Academy of Nursing Administration.2011; 17(1): 115. CrossRef - Comparison of Anger Expression, Assertive Behavior, and Self-esteem between a Nursing Student Group and an Educational Student Group
Ki-Wol Sung, Oh-Gye Kwag, Won-Hee Lee
Journal of Korean Academy of Community Health Nursing.2010; 21(1): 1. CrossRef - A Phenomenological Study on the Experience of Hurt and Forgiveness of Clinical Nurses in Korea after Loss of Employment
Kae-Hwa Jo, Ki-Wol Sung, Yeong-Kyeong Kim
Journal of Korean Academy of Nursing.2008; 38(4): 561. CrossRef
-
139
View
-
3
Download
-
11
Crossref
|
KSNS
E-SUBMISSION
