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Balanced Scorecard for Performance Measurement of a Nursing Organization in a Korean Hospital
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Yoonmi Hong, Kyung Ja Hwang, Mi Ja Kim, Chang Gi Park
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Journal of Korean Academy of Nursing 2008;38(1):45-54. Published online February 29, 2008
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DOI: https://doi.org/10.4040/jkan.2008.38.1.45
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 Abstract
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Purpose
The purpose of this study was to develop a balanced scorecard (BSC) for performance measurement of a Korean hospital nursing organization and to evaluate the validity and reliability of performance measurement indicators.
Methods
Two hundred fifty-nine nurses in a Korean hospital participated in a survey questionnaire that included 29-item performance evaluation indicators developed by investigators of this study based on the Kaplan and Norton's BSC (1992). Cronbach's alpha was used to test the reliability of the BSC. Exploratory and confirmatory factor analysis with a structure equation model (SEM) was applied to assess the construct validity of the BSC.
Results
Cronbach's alpha of 29 items was .948. Factor analysis of the BSC showed 5 principal components (eigen value >1.0) which explained 62.7% of the total variance, and it included a new one, community service. The SEM analysis results showed that 5 components were significant for the hospital BSC tool.
Conclusion
High degree of reliability and validity of this BSC suggests that it may be used for performance measurements of a Korean hospital nursing organization. Future studies may consider including a balanced number of nurse managers and staff nurses in the study. Further data analysis on the relationships among factors is recommended.
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Citations
Citations to this article as recorded by  - The rating model of corporate information for economic security activities
Onechul Na, Lee Won Park, Harang Yu, Yanghoon Kim, Hangbae Chang
Security Journal.2019; 32(4): 435. CrossRef - Development of Performance Indicators for Clinical Research Coordinators Using the Balanced Scorecard in South Korea
Youn Sun Hwang, Tae Wha Lee
Therapeutic Innovation & Regulatory Science.2019; : 216847901987075. CrossRef - Development and Application of a Performance Prediction Model for Home Care Nursing Based on a Balanced Scorecard using the Bayesian Belief Network
Wonjung Noh, GyeongAe Seomun
Journal of Korean Academy of Nursing.2015; 45(3): 429. CrossRef - Development of Nursing Key Performance Indicators for an Intensive Care Unit by using a Balanced Scorecard
Yun Jeong Choi, Ji Young Lim, Young Whee Lee, Hwa Soon Kim
Journal of Korean Academy of Nursing.2008; 38(5): 656. CrossRef
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Attitude, Beliefs, and Intentions to Care for SARS Patients among Korean Clinical Nurses: An Application of Theory of Planned Behavior
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Cho Ja Kim, Hye Ra Yoo, Myung Sook Yoo, Bo Eun Kwon, Kyung Ja Hwang
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Journal of Korean Academy of Nursing 2006;36(4):596-603. Published online March 28, 2017
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DOI: https://doi.org/10.4040/jkan.2006.36.4.596
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Abstract
PDF
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Purpose
This study examined Korean clinical nurses' intentions to care for SARS patients and identify determinants of the intentions. Theory of planned behavior was the framework to explain the intentions of Korean nurses for SARS patients care.
Methods
A convenient sample of six hundreds and seventy nine clinical nurses from four university-affiliated hospitals located in Seoul and in Kyung-gi province was used. Self-administered (83-items) questionnaire was used to collect data. Intentions, attitude, subjective norm, perceive behavioral control, behavioral beliefs, normative beliefs, and control beliefs were the study variables. All items were measured using 7-point Likert scale (−3 to +3). Data were analyzed using descriptive statistics, Pearson correlation method, and stepwise multiple regression methods.
Results
Intentions and attitudes toward SARS patient care among Korean clinical nurses were moderate, but their subjective norm and perceive behavioral control of SARS patients care were negative. Stepwise multiple regression analysis indicated that attitude toward SARS patient care, perceived behavioral control, subjective norm were the determinants of the intentions for SARS patients care as theory proposed. Among the behavioral beliefs, “SARS-patient caring would be a new experience”, “during SARS-patient caring, I should be apart from my family”, “after completing SARS-patient caring, I would be proud of myself being able to cope with a stressful event” and “with my SARS-patient caring, patients could recover from SARS” were the significant determinants. Among the normative beliefs, colleague approval, spouse approval, and physician approval were significant determinants of the intentions. Among the control beliefs, “SARS-patient caring would be a challenge” “SARS-patient caring is a professional responsibility”, “tension during the care of SARS patients” and “support from team members” were the significant determinants of the intentions.
Conclusion
Korean clinical nurses in this study were not willing to care for SARS patients and showed negative attitude toward the care. They believed their friends and family were not approved their care for SARS patients. Nurses were in conflicts between professional responsibilities to care for SARS patients and personal safety. This study was the first to understand stress and burden of Korean clinical nurses who are in front line to care for newly developed communicable disease such as SARS. Under the circumstance where several fatal communicable diseases are predictable, conflicts between professional responsibility and their personal risks should be taken into considerations by nurses themselves and by nursing administrators in order to improve quality of care.
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Citations
Citations to this article as recorded by - Caring behaviors and associated predictive factors in nurses caring for Covid-19 patients: An application of the theory of planned behavior
Reyhaneh Maleki, Afsaneh Raiesifar, Nasibeh Sharifi, Elham Shafiei, Fatemeh Darabi
Heliyon.2025; 11(4): e42683. CrossRef - Nursing Students’ Perceptions of Factors Influencing Nursing Intentions toward COVID-19 Patients
Nari Lee, Hae Ran Kim
Healthcare.2024; 12(3): 285. CrossRef - Psychometric validation of the nursing care behavior questionnaire during emerging disease epidemics: A theory of planned behavior approach
Afsaneh Raiesifar, Reyhaneh Maleki, Nasibeh Sharifi, Fatemeh Darabi, Sayyadi Hojjat
Heliyon.2024; 10(4): e25900. CrossRef - Factors influencing nurses' intent to provide care involved in coronavirus disease 2019: Theory of planned behaviour perspectives
Areum Hwang, Donghee Kim
Journal of Clinical Nursing.2024; 33(1): 333. CrossRef - Predictors of nurses’ reporting for work at the time of epidemics and natural disasters; solutions for hospital surge capacity
Vahid Ghavami, Fatemeh Kokabi Saghi, Ali Asghari, Hamidreza Shabanikiya
Journal of Nursing Scholarship.2022; 54(4): 470. CrossRef - Factors Affecting Nursing Intention for Patients with Emerging Infectious Diseases among Nurses in Hospitals Dedicated to COVID-19: A Focus on the Mediating Effects of Job Crafting
Yu Na Lim, Ju Young Park
Journal of Korean Academy of Fundamentals of Nursing.2022; 29(1): 105. CrossRef - Examining Primary Care Physicians' Intention to Perform Cervical Cancer Screening Services Using a Theory of Planned Behavior: A Structural Equation Modeling Approach
Zhiqing Hu, Yanjun Sun, Yuhao Ma, Kejin Chen, Ling Lv, Lingling Wang, Yuan He
Frontiers in Public Health.2022;[Epub] CrossRef - Behavioral Intentions and Factors Influencing Nurses' Care of COVID-19 Patients: A Cross-Sectional Study
Feifei Cui, Yundan Jin, Haiying Wu, Rongting Wang, Xinling Pan, Shuainan Chen, Yanyan Jin, Meiqi Yao, Huiqiang Fan, Jing Xu
Frontiers in Public Health.2022;[Epub] CrossRef - Factors influencing nursing students’ care intentions toward emerging infectious diseases patients: A descriptive-predictive study
Seungmi Park, Insun Jang, Soo-Young Yu
The Journal of Korean Academic Society of Nursing Education.2022; 28(4): 421. CrossRef - Intention to Care for COVID-19 Patients Among Nurses Working at Health Care Institutions of Debre Tabor Town, North Central Ethiopia
Binyam Minuye, Wubet Alebachew, Melese Kebede, Sintayehu Asnakew, Demeke Mesfin Belay
Risk Management and Healthcare Policy.2021; Volume 14: 2475. CrossRef - Identifying Occupational and Non-Occupational Factors Affecting the Retention of Health Care Employees in the Covid-19 Pandemic: A Systematic Review Study
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Theodoros Pesiridis, Petros Galanis, Eleni Anagnostopoulou, Athena Kalokerinou, Panayota Sourtzi
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Journal of Primary Care & Community Health.2021;[Epub] CrossRef - Factors Influencing Intentions to Care For Emerging Infectious Disease Patients among National and Public Hospitals Nurses
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Journal of Korean Academy of Fundamentals of Nursing.2021; 28(1): 11. CrossRef - Intention to response, emergency preparedness and intention to leave among nurses during COVID‐19
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