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Development and Application of Nursing Service Quality Indicators in Nursing Homes
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Jane Chung
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Journal of Korean Academy of Nursing 2007;37(3):401-413. Published online April 30, 2007
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DOI: https://doi.org/10.4040/jkan.2007.37.3.401
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 Abstract
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Purpose
This study was designed to develop Nursing Service Quality Indicators(NSQIs) in nursing homes that would lead to an appropriate evaluation and improvement of nursing service quality.
Methods
The preliminary NSQIs were developed through literature reviews and analysis of existing quality indicators. A content validity testing was done twice by using a panel of experts who were from academia and the clinical areas. The final NSQIs were confirmed and applied in three nursing homes to test feasibility.
Results
The preliminary NSQIs had 4 domains and 31 indicators. Two content validity testings were performed. The indicators scoring over .80 CVI for each testing were selected and modified by experts' opinions. The final NSQIs consisted of7 domains and 33 indicators. They were applied in three nursing homes and it was revealed that all the indicators were applicable.
Conclusion
In this study, it is shown that this new 'Nursing Service Quality Indicators in Nursing Homes' is suitable for a holistic evaluation of nursing service quality of elderly patients in nursing homes. This NSQIs will be able to provide a basis for establishing nursing care standards and improving the nursing care quality in nursing homes.
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Citations
Citations to this article as recorded by  - Examining Korean and Korean American older adults’ perceived acceptability of home-based monitoring technologies in the context of culture
Jane Chung, Hilaire J. Thompson, Jonathan Joe, Amanda Hall, George Demiris
Informatics for Health and Social Care.2017; 42(1): 61. CrossRef - Development and Application of a Nursing Assessment Tool for Senior Center Nurses
Ha Na Ko, Misoon Song
Perspectives in Nursing Science.2016; 13(2): 96. CrossRef - Nurses' Management of Nursing Home Residents' Remaining Functional Ability: Concept Development
Sun-Young Lim, Sung-Ok Chang, Su-Jin Kim, Hyun-Ju Kim, Jung-Eun Choi, Min-Sun Park
Journal of Korean Academy of Fundamentals of Nursing.2014; 21(1): 57. CrossRef - Structural Factors Influencing the Quality Management Activities in Nursing Homes
Tae Wha Lee, Jane Chung
Journal of Korean Academy of Nursing Administration.2010; 16(2): 162. CrossRef - Development of Outcome Indicators of Urinary Incontinence for Quality Evaluation in Long Term Care Hospitals
Ju Young Yoon, Ji Yun Lee
Journal of Korean Academy of Nursing.2010; 40(1): 110. CrossRef - Multi-level Analysis of Factors related to Quality of Services in Long-term Care Hospitals
Seon-heui Lee
Journal of Korean Academy of Nursing.2009; 39(3): 409. CrossRef - Validity and Reliability of the Korean Version of the Observable Indicators of Nursing Home Care Quality Evaluation Instrument
Jia Lee
Journal of Korean Academy of Nursing.2008; 38(3): 474. CrossRef
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